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Request Problem Escalation

Problem escalation may only be requested for an open support case. If you have not yet requested support, please use the Request Support Form on the “Contact Support” page on this website to contact customer support so that your issue is assigned a case number and is entered into the support system. If you have an open support case, you may use the form below to request problem escalation.

Please fill out all of the information below as completely and as precisely as you can. It will allow us to respond to your request as quickly and as accurately as possible. Upon clicking the Submit Button, your escalation request information will be emailed to the Technical Support Manager and the Commercial Account Manager. Also, a text message of your escalation request will be sent to their mobile phones.

Contact Information

First Name *

Last Name *

Phone *

Support case number (#) *

for the problem that is being requested for escalation

Company/Organization *

The company that holds the software license

Email *

This is the address that will be used for replies regarding this request

Additional Information

Requested Severity Level *

Escalation Reason *

Please describe why you are requesting this problem escalation *

Please list any other open support case numbers (#) that are also related to this escalation request:

Please list the date(s) of any previous escalation request for this problem:

Please provide any additional supporting information that would be helpful in evaluating this request:

Verification

Captcha *

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